Terms of Service

Last Updated: 3/16/25

AutoAce LLC ("AutoAce", "we", "us", or "our"), incorporated in Delaware, offers a Software-as-a-Service (SaaS) platform that enables businesses to manage and analyze call data, recordings, and transcripts while enhancing customer interactions through our conversational AI phone assistant. These Terms of Service ("Terms") govern your use of our platform and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Introduction and Scope

Service Overview:

AutoAce provides a platform designed to support call management, analyze call recordings and transcripts, and deliver actionable insights to improve customer interactions.

Applicability:

These Terms apply to all users accessing or using the Service through our website or related applications. Additional services may be subject to separate agreements.

2. Eligibility and Account Registration

Eligibility:

The Service is intended for businesses and professionals. By using the Service, you represent that you are of legal age to form a binding contract and meet all eligibility requirements. If you do not meet these requirements, you must not use the Service.

Account Registration:

In order to access certain features, you must register for an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. User Responsibilities and Prohibited Conduct

User Responsibilities:

You are solely responsible for your actions and any content (including data, text, images, and recordings) that you submit or otherwise make available through the Service. Your use of the Service must comply with all applicable laws.

Prohibited Conduct:

You agree not to:

• Copy, modify, distribute, or disclose any part of the Service through automated or manual methods.
• Use any form of automated system (e.g., "robots" or "spiders") to access or scrape the Service.
• Transmit spam, chain letters, or unsolicited communications.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
• Upload or transmit viruses, worms, or other harmful software.
• Harvest or collect personal data of other users.
• Use the Service for unauthorized commercial solicitation.
• Impersonate any individual or misrepresent your affiliation with any entity.
• Bypass or disable any security or access control measures implemented by AutoAce.

4. License, Ownership, and Intellectual Property

License Grant:

Subject to your compliance with these Terms, AutoAce grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service solely for your internal business purposes.

Intellectual Property Rights:

All intellectual property rights, including copyrights, trademarks, patents, and trade secrets in the Service and related materials ("Materials"), are owned exclusively by AutoAce or its licensors. You agree not to copy, modify, distribute, or create derivative works of any Materials without our prior written consent.

5. Fees and Billing

Payment Terms:

You agree to pay all applicable fees for the Service as posted on our website. AutoAce reserves the right to change its fees and billing methods at any time. All fees paid are nonrefundable.

Subscription and Termination:

You may terminate your subscription by providing written notice at least 30 days prior to the next billing cycle. Termination will not affect any accrued rights or obligations incurred prior to termination.

6. Disclaimers and Limitation of Liability

Service "As Is":

The Service is provided on an "as is" and "as available" basis without any warranties, either express or implied. AutoAce expressly disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability:

In no event shall AutoAce be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Service. AutoAce's total cumulative liability shall not exceed the fees paid by you in the six (6) months preceding the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless AutoAce, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or any breach of these Terms.

8. Amendments to Terms

AutoAce reserves the right to modify these Terms at any time. Material changes will be communicated by updating the "Last Updated" date on this document. Your continued use of the Service following any such modifications constitutes your acceptance of the updated Terms.

9. Governing Law and Dispute Resolution

Governing Law:

These Terms are governed by and construed in accordance with the laws of Delaware, without regard to its conflict of law provisions.

Dispute Resolution:

In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiations. If a resolution is not reached within 60 days, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association or another mutually agreed arbitration service.

10. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: hi@autoace.ai